Privacy Policy

Last updated: February 16, 2026

Complia ("we," "our," or "us") operates the complia.co website and the Complia e-commerce platform (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform.

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account on the platform
  • Request a demo or contact us through forms on our website
  • Subscribe to our newsletter or marketing communications
  • Participate in surveys, promotions, or other platform features

This information may include:

  • Identity data: Full name, job title, company name
  • Contact data: Email address, phone number, business address
  • Account data: Username, password, account preferences
  • Transaction data: Billing information, purchase history, subscription details

1.2 Automatically Collected Information

When you access the Service, we may automatically collect certain information, including:

  • Device information: Browser type, operating system, device identifiers
  • Usage data: Pages visited, time spent, click patterns, referring URLs
  • Log data: IP address, access times, server logs
  • Cookies and tracking technologies: See Section 5 for details

1.3 Information from Your Customers

If you use the Complia platform to operate an e-commerce store, you may collect personal information from your own customers through the platform. You are the data controller for your customer data. We act as a data processor on your behalf and process this data solely according to your instructions and as outlined in our Data Processing Agreement.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service delivery: To provide, maintain, and improve the Complia platform
  • Account management: To create and manage your account, process transactions, and provide customer support
  • Communications: To send transactional emails, service updates, security alerts, and marketing communications (with your consent)
  • Analytics: To understand usage patterns, monitor platform performance, and improve user experience
  • Security: To detect, prevent, and address technical issues, fraud, and unauthorized access
  • Legal compliance: To comply with applicable laws, regulations, and legal processes

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Service providers: With third-party vendors who perform services on our behalf (hosting, payment processing, email delivery, analytics)
  • Business transfers: In connection with a merger, acquisition, or sale of assets
  • Legal requirements: When required by law, regulation, legal process, or governmental request
  • Protection of rights: To protect the rights, property, or safety of Complia, our users, or the public
  • With your consent: In any other circumstances where you have given explicit consent

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

When you request account deletion, we will delete or anonymize your personal information within 30 days, unless we are required to retain it for legal or regulatory purposes.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your activity on our Service. Types of cookies we use:

  • Essential cookies: Required for the platform to function properly (authentication, security, session management)
  • Analytics cookies: Help us understand how visitors interact with the Service (page views, navigation patterns)
  • Functional cookies: Remember your preferences and settings

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication requirements
  • Employee security training and background checks
  • Incident response procedures

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. See our Security page for more details on our security practices.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request that we correct inaccurate or incomplete information
  • Deletion: Request that we delete your personal information
  • Portability: Request a copy of your data in a portable format
  • Restriction: Request that we restrict the processing of your information
  • Objection: Object to our processing of your information
  • Withdrawal of consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at privacy@complia.co.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of your personal information. We do not sell personal information.

9. International Data Transfers

Your information may be transferred to and processed in the United States, where our servers and operations are based. If you are accessing the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in a jurisdiction where data protection laws may differ from those in your country.

10. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: